Golf Sign Tecships thousands of products per year with a less than 1% damage occurrence. Please make sure to inspect or have your delivery location inspect the product for damage prior to signing for the delivery. YOU MUST refuse the product if there is damage; Damage reported to the carrier after the product is signed for will most likely not be covered with any recourse.
If possible, take a picture of the damage for us and contact us ASAP on our Contact Us page or at sales@golfsigntec.com. Golf Sign Tec will remedy the issue with repair or replacement as quickly as possible. We will file any appropriate claim actions on the product. Understand that when you accept and sign for the product you are acknowledging that the product has arrived without defect or damage from the shipping.
We will deliver a product with the exact engraving you have approved. Please note it is your responsibility to carefully inspect every character in the proof we send you for accuracy. We highly suggest having more than one individual involved in this process to eliminate errors. When you approve the graphic that is what we will engrave: there is no opportunity after that initial engraving to change a mistake and in most cases a new product is less expensive than attempting to correct an error. Understand that any error in engraving that you have approved will not be corrected and the engraving will stand as completed so we cannot stress enough the thoroughness that should be employed on examining the graphic for errors.
If for any reason, you product is NOT correct when it has arrived and it does not EXACTLY match your proof sent to you at the time of approval, your product is eligible to be remade. If you have found an error, please use our Contact Us page or at sales@golfsigntec.com to contact us with:
• pictures of the product
• pictures of the mistake
• and your original APPROVAL
and we will examine the situation from there.
